Refund Policy
Effective and last updated: 19 August 2026
Cancellation
You can cancel a monthly subscription before the next billing date through the Paddle customer portal or ElShift billing settings. Cancellation prevents the next renewal and access continues until the end of the current paid period unless applicable law requires otherwise.
Subscription charges
Subscription charges are normally non-refundable once payment has been completed and the paid period has begun. A refund may still be provided when required by applicable law or when an incorrect, duplicate, post-cancellation, or service-related charge is confirmed under this policy.
Service problems and incorrect charges
Contact us if you believe you were charged twice, charged after a valid cancellation, charged an incorrect amount, or unable to use ElShift for an extended period because of a fault under our control. We will investigate and, where appropriate, provide a refund, correction, or credit.
How to request a refund
Email support@elshift.com from the administrator or purchase email address and include the organization name and Paddle transaction or invoice reference. Paddle, as Merchant of Record, returns approved refunds to the original payment method. Bank processing times commonly take 5–10 business days after approval.
Mandatory rights
Nothing in this policy limits a refund, withdrawal, chargeback, or other remedy that cannot legally be limited under applicable law. Manual onboarding and custom Enterprise arrangements follow their separate written agreements where applicable.