Managers can set up support periods as shifts, choose the headcount needed, and use Auto Assign to place employees around recorded leave, work patterns, preferences and configured rules. ElShift schedules the team; it does not forecast contact volume or route calls and tickets.
Plan the hours customers can reach you
Create repeatable shifts for opening hours, evenings, weekends or other support periods, then set the number of employees needed for each one.
Keep rotations and time off in the plan
Work patterns can keep a repeating work-and-rest cycle in view. Recorded leave, shift preferences and weekly-hour settings help managers and Auto Assign decide who can cover a period.
Make uncovered periods easy to spot
If no suitable employee can fill a required period under the rules in the schedule, ElShift can leave the gap visible for a manager to address before publishing.
Keep the tools in their proper roles
ElShift handles staff schedules, attendance and timesheet review on eligible plans. It does not replace CRM, telephony, ticket routing, queue management or demand forecasting.
FAQ
Common questions
Can ElShift schedule evening and weekend support shifts?
Yes. Set up those periods as shifts and specify the headcount needed. Auto Assign can account for the employee scheduling information and rules recorded in ElShift.
Can agents follow a repeating rotation?
Yes. Work patterns can represent repeating work and rest days, with rotating shift templates where the pattern calls for them.
Does ElShift predict call or ticket volume?
No. Managers set the staffing need. ElShift does not forecast call or ticket demand or replace call routing and ticketing systems.
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